A project post-mortem is essentially an analysis of a project after its completion. Although translation agencies may find it difficult to find time for this, looking back at what went right or wrong in a project, and how to improve, could make a big impact on the quality of your service, and to customer retention.
In this webcast Nancy Matis, company manager and teacher at Nancy Matis SPRL Localization Services, examines the different variants involved in a post-project analyses and also discusses:
- Why you should prepare and organise a project post-mortem
- When it should take place
- What you should discuss
- How to get the most out of it