Position Summary:

The position of the Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Position responsibilities:

·           Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation

·           Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information

·           Generate daily mailings to prospective clients using updated and accurate spreadsheets

·           Cold call prospective clients

·           Creatively problem solve to improve current new business development strategy

·           Negotiate rates and deadlines with prospective and current clients

·           Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information

·           Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product

·           Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service

·           Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data

·           Perform other special projects or duties when required

Essential skills and experience required:

·           Minimum Bachelor’s degree or equivalent

·           Excellent problem solving and analytical skills

·           Strong interpersonal skills

·           Effective time management

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